Delete in the app
- Open Zirve and tap the Profile tab.
- Tap the Settings button at the top right, then Account.
- Tap Delete account and confirm.
This works for guest accounts and for accounts signed in with Apple. An internet connection is required.
What is deleted
- Your account and identity (guest ID or Sign in with Apple link)
- Your display name, outfit and theme choices, invite code
- Floor progress, floor results, streak, season points and rewards, Daily Tower results
- Gem balance, gem history, inventory and unused gems (not refundable)
- League entries, friendships, notification records and your device push token; your places in rankings (league, Daily Tower, calm list, top climbers)
- Your usage statistics, the history of your statistics choices, diagnostic (crash) reports and support code
- Progress and settings on your device (the app is reset)
If you signed in with Apple, Apple asks you to confirm once more before deleting, so we can also ask Apple to revoke Zirve's Sign in with Apple authorization. If you made a purchase, we also ask our payment provider RevenueCat to delete its customer record. Your Game Center records stay with Apple.
Deletion is permanent and immediate; it leaves the encrypted backups within 30 days. To audit cheating and refunds, gem movements and cheat flags are kept for at most 12 months and purchase events for at most 24 months with the link to your account removed, then deleted or made anonymous; the deletion itself is recorded with only a date and a random request number. Your store receipts stay in your Apple account. Purchases such as season premium and gems are lost with the deleted account.
If you cannot open the app
If you already removed the app, your guest account remains on our servers; without purchases it is deleted automatically after 12 months without use. To have it deleted sooner, email destek@mm-apps.com with the subject “Delete my account” and include one of the following so we can find it:
- Your support code from the app (Profile → Settings → Account → Support code), or
- if you can't reach it, your invite code (on the Friends screen) together with your display name and roughly your record floor. Because invite codes are shared with friends they are not enough proof on their own; we may ask you to verify further.
After verifying the request we complete it within 30 days and confirm by email.