Including your device model, iOS version and, if possible, the support code from the app (Profile → Settings → Account) helps us solve the problem faster. A screenshot helps a lot too.
Common questions
I ran out of lives
Lives refill on their own over time. On the camp screen you can watch an ad for one life or refill all lives with gems. Your record is never lost.
Gems I bought did not arrive
Gems are added right after the purchase; on a slow connection it can take a few minutes. If they are missing, tap Restore purchases on the Store screen, then close and reopen the app. If it persists, email us with the order ID from your App Store receipt.
I unlocked season premium but rewards are locked
Premium applies to the season that is running when you buy it and is bought separately for the next season. Restore purchases on the Store screen refreshes your season status from the server.
My progress is missing on a new phone
A guest account is tied to the device. On the old device go to Profile → Settings → Account and Sign in with Apple, then sign in with the same Apple account on the new device; your progress moves with you.
I do not get notifications
Check that notifications are allowed in iOS Settings → Zirve → Notifications. Notifications are sent when a friend nudges you or passes you.
I want a refund
Apple processes payments for in-app purchases; request a refund at reportaproblem.apple.com.